Vialora Support
For Vialora assistance, email support@eisenlabs.io. Include your device type, app version, and a short description of what happened. Do not send passwords, payment-card details, or unnecessary health information.
Health synchronization
- Confirm Apple Health or Health Connect is available and contains the expected record.
- Open Vialora Settings and enable the health categories you want to share.
- Select Sync Health Now and review Sync diagnostics.
- If access was denied, update Vialora permissions in your device health settings.
Vialora reads only the categories you approve and does not write protocol or dose data to Apple Health or Health Connect.
Subscriptions
Open Vialora Settings, select Vialora Plus, and use Restore purchases after reinstalling or changing devices. Billing, cancellation, and eligible refunds are managed by the Apple App Store or Google Play account used to purchase.
Sign-in and data
- Use the same Google, Apple, or email account originally used for Vialora.
- CSV import and export tools are available in Settings.
- Account deletion is available in-app and described on the account-deletion page.
Safety
Vialora is a personal tracking tool, not a medical device, and does not provide medical advice, diagnosis, treatment, dosing recommendations, or medication sourcing. For medical questions or urgent health concerns, contact an appropriate healthcare professional.
Review the Privacy Policy and Terms of Use for additional information.